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EPC Update

As of February 6, 2012, the vendor for the California State Disbursement Unit (SDU) has changed from Bank of America to Wells Fargo Bank.
If you are a participant of the child support program and you receive your child support payments by Electronic Payment Card (EPC), please take note of the following information:

 

• Your existing EPC issued by Bank of America remains valid until it expires or until all funds on the card are expended.
• If you have funds on your Bank of America EPC, you should continue to use the card until the card expires or until all funds are expended.
• No new payments will be issued to your Bank of America EPC. All new payments will be issued to your Wells Fargo EPC.
• If you did not receive your Wells Fargo EPC, click here to sign up.

 

If your Bank of America EPC expires and there are funds remaining on the EPC, the only way to access the funds on the card is to call Bank of America Card Services at (866) 213-4074 to request that any remaining funds on the EPC be mailed to you in the form of a check at no cost to you, or you can request that remaining funds be provided by Western Union for a fee of $15.00.

 

To simplify the process for receiving your child support payments, we strongly encourage you to consider signing up for direct deposit into your bank account. Signing up is easy and free. Click here to sign up.

 

If you have questions regarding your payments, you can access your account by visiting the Customer Connect website or by calling (866) 901-3212.

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