Contact Us

DT Customer CenterCustomer Center DT is a customer-centered organization. As we strive to better serve our customers, we continuously realign our services and resources around their needs. At the same time, however, DT is investing in the creation of enterprise-wide services that will reap economies of scale and help the City significantly reduce its cost of doing business.


Customer Contact Information

IT Help Desk: (415) 581-7100
(network/desktop/email problems)
Email: dtis.helpdesk@sfgov.org
Hours: Monday through Friday, 7 a.m. to 6 p.m.


IT Help Desk after hours support: (415) 581-7100
(limited emergency network and enterprise support)

Telecommunications Service Desk:
(telephone requests/problems)
Email: telecom.requests@sfgov.org
Hours: Monday through Friday, 7 a.m. to 5 p.m.


DT Reception Desk: (415) 581-4000
Hours: Monday through Friday, 7 a.m. to 5 p.m.


City Information & Service Line: 311 (or 415-701-2311 from outside the City)
website: http://www.sf311.org

FCC/Cable Regulatory Line: (415) 554-4800
(refer calls regarding cable complaints)


System Watch: (415) 558-3884

SFGov webmaster: webmaster@sfgov.org
http://www.sfgov.org/sfc/web-services

 

1 South Van Ness Avenue
2nd Floor
San Francisco, CA 94103
Telephone: (415) 581-7100