How to Access Your New Account

1. Go to vestwell.com/signup/k2c/retrieve and enter your student's SFUSD ID and date of birth.
2. Enter your email address and select Get Started.
3. Create a password and select Next — your account is now claimed.
4. If you have more than one child in SFUSD, claim their account too from the same screen.
5. Set up multi-factor authentication (MFA) using an authenticator app or your phone number.

What's New in Your Account

• Make contributions directly from the account portal, one-time or recurring, by linking a bank or credit union account.
• Set savings goals and track your progress toward them.
• Set up direct deposit straight from your paycheck.

Ways to Save For Your Future

Online, one-time or recurring

You can now make online deposits at any time and even set up recurring monthly deposits when you connect your bank or credit union account in your K2C participant portal.  

1. Log in to your K2C account online. 
2. Open the “Transfers” tab from the horizontal menu options and select Contributions. 
3. Select the bank or credit union account you want to contribute from. If you have more than one account, choose from one of the following:  
   • Select an existing bank or credit union account already saved to your profile, or   
   • Select “Add a new bank account” to connect a new bank or credit union account for deposits. If you add a new bank or credit union account, you will be taken to a new page and will need to navigate back to the Contributions page.  
4. Select the “one-time” or “recurring” contribution type and click Next. 
5. Select Review. 
6. If everything is correct, select Confirm. 

Direct deposit from your paycheck

Direct deposit makes saving easier by sending money from your paycheck automatically to a student’s K2C account. You have two methods to set up direct deposit through an employer-based payroll deduction.  Choose one of the following ways to set up Direct Deposit: 

Online in your K2C Participant Portal 

1. Log in to your account online. 
2. Select Direct Deposit on the “Account Balance” tile. 
3. Click Get Started. 
4. Select “Attest” to confirm you’re setting up direct deposit from each paycheck.  
5. Enter your information, then click Next to review, then 
6. Click Submit to generate your direct deposit routing and account numbers. 
7. Either enter that information into your payroll system or work with your employer to set up an additional payment option. 

Using the K2C paper Direct Deposit form 

1. Visit the following website: https://www.sfgov.org/k2c/my-account/how-make-deposit 
2. Select Direct Deposit. 
3. Complete the Form in your desired language and give it to your employer.  

Mail a check

Coming soon — In the meantime, consider logging in to your K2C account at k2c.vestwell.com to schedule contributions from your personal bank account.

In person

Cash, check, or money order at San Francisco City Hall, 1 Dr Carlton B Goodlett Pl, Room 140, San Francisco, CA 94102. You'll need a deposit ticket with your student's name, account number, and the amount — one will be provided on-site if you don't have one. Cash deposits may require a valid photo ID.

How to Make an ACH Deposit from your Personal Checking or Savings Account at a Bank or Credit Union  

Coming soon — In the meantime, consider logging in to your K2C account at k2c.vestwell.com to schedule contributions from your personal bank account.

Stop Old Deposits Still Going to Citibank

To ensure your deposits are not rejected, please complete the steps below as soon as possible. After October 31st, any contributions will be returned.  We ask you to share this with anyone friends or family who may be making contributions as well.

1. Bill Pay - login to your bank online and cancel any recurring payments
   1. K2C recommends cancelling existing Bill Payments (since they have your old account number and Citibank information) and setting up contributions online in K2C’s new portal.
2. Direct Deposit - notify your employer to stop payroll deductions to K2C or cancel any ACH initiated deposits from your bank account. 
   1. Deposits labeled as direct deposit are usually set up through your employer’s payroll system.  You must notify them to stop these going to Citibank. You can create a new direct deposit form for payroll deduction in K2C’s new portal and provide this to your employer.
   2. Contributions that appear as direct deposits may include deposits made via ACH from your own bank account.  If this is the case, make sure to cancel any ACH contributions directly with your bank.   
3. Mail - halt mailing any personal checks or money orders to Citibank P.O Box.
   1. Do not send any checks or use pre-paid envelopes that includes Citibank’s P.O Box.
   2. Beside personal checks, Bill Pay often sends physical checks to Citibank, so you might need to cancel these directly with your bank.
   3. After October 31st, any physically mailed checks or Bill Payments, will be sent back to the sender’s address.  You may be able to deposit these into a student’s bank account if it was made payable to them or your own, if they are a minor. Contact your bank to see how you might deposit or cancel any of these returned to you.
4. Branch Level - do not make in-person deposits at Citibank branches
   1. Alternatively, you can deposit cash and money orders at SF City Hall.  

NOTE: Deposits sent to Citibank before October 31 will still be transferred to Vestwell, but may take a few weeks to appear in the new K2C portal. You can continue viewing your student’s Citibank balance here: https://mysavingsaccount.com/account/k2c/log-in/registration