Feb 27, 2015
Language Barriers in Domestic Violence Situations, Children of Arrested Parents - With input from...
Aug 6, 2014
Online filing with OCC helps us effectively gather information and investigate your complaint....

About Us

Office of Citizen Complaints

The mission of the Office of Citizen Complaints is to promptly, fairly and impartially investigate complaints against San Francisco police officers and make policy recommendations regarding police practices. Civilians who have never been police officers in San Francisco staff the Office of Citizen Complaints. Our brochure is available in English, Spanish, Chinese, Russian, Tagalog, Vietnamese, and Arabic.

The Office of Citizen Complaints was created as a separate city department by an amendment to the San Francisco City Charter (Section 4.127) in 1982 and placed under the direct supervision of the Police Commission.


Director Hicks interviewed on KQED TV Newsroom

KQED Newsroom screenshot - Thuy Vu, Supervisor Campos and Director Hicks

OCC's Executive Director is interviewed in a short segment with Supervisor Campos regarding racist texts sent by SFPD officers. Chief Suhr, DA Gascón...

Criminal Justice Conversations Podcast with David Onek

Onek and Hicks picture

Executive Director Hicks discusses San Francisco’s strong police oversight model, our innovative mediation program, working with police unions,...

Complaint Process

Complaint Process

Read and learn about how to file a complaint. Find out when a complaint should be filed and how to file an anonymous complaint.


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