LAO Complaint Process (Multilingual)

Language Access Ordinance Complaint Process

San Francisco's Language Access Ordinance (LAO) requires all public-serving City Departments to inform all Limited English Proficient (LEP) persons who seek services, in their native language, of their right to request interpretation or translation; to translate written materials and signs that provide important information about the Department's services or programs into the City's three most common non-English languages (Chinese, Filipino, and Spanish); and to provide access to staff that speak these languages.

Use the forms on this website to report complaints related to language access in City Departments.

How to Complain

You may file a complaint against any city agency with OCEIA by email, phone, fax, or US mail.

Phone: 415.581.2360  Fax: 415.581.2351
Email: civic.engagement@sfgov.org
Mail: Office of Civic Engagement & Immigrant Affairs
50 Van Ness, San Francisco, 94102

Complaint Forms

Complaint Process

OCEIA is charged with receiving, investigating, and resolving all language access complaints in San Francisco. OCEIA will notify the appropriate Department within 24 hours of receiving a complaint, and will begin an investigation. OCEIA will provide a status update to the complainant within 30 days.