Graffiti Service Requests

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Public Works

Fiscal Year 2016-17 Average to Date: 3,469 graffiti service requests per month

Public Works responds to graffiti requests that are on both public and private property. Public Works has set a goal of responding to graffiti requests on public property within 48 hours, and private property within 72 hours. For graffiti on public property, a response usually requires painting over or removing graffiti with appropriate equipment. Additionally, Public Works graffiti crews work to proactively remove graffiti before service requests are made. For graffiti on private property, a response usually requires an inspection and a notification requiring the property owner to remove the graffiti.

GRAFFITI REQUESTS ON PUBLIC PROPERTY HAVE DECREASED SLIGHTLY IN FY2016-17, BUT INCREASED SLIGHTLY ON PRIVATE PROPERTY

How Public Works is Performing

The total count of public graffiti service requests has varied month-to-month. Public Works' response rate fluctuated below-target levels in FY2015-16, following increases in service requests and the introduction of new workflow management tools to graffiti crews. Response rates appear to have stabilized above 90 percent since June 2016.

RESPONSE TO GRAFFITI ON PUBLIC PROPERTY IMPROVED AT THE END OF FY2015-16 AND HAS REMAINED CLOSE TO TARGET

Public Works conducts a monthly performance management program known as PublicWorksStat (formally known as DPWStat), which monitors the performance of key operational activities of the department. The Public Works Director chairs two stat meetings each month: 1) operational performance and design, and 2) construction performance. In these meetings, the Director and supervisors from each Public Works division review a series of interactive dashboards to understand performance and make improvements, when necessary.

How Performance is Measured

Public and private graffiti requests are generated mainly through calls received by San Francisco 311.

For graffiti on public property, requests are received by 311, and are sent to the Public Works’ “28Clean” system. When a Public Works crew member responds to the request, it is marked as complete in 28Clean. A single service order location may consist of multiple graffiti removal instances. The monthly response percentage is the number of requests responded to within 48 hours divided by the total number of requests received that month.

For graffiti on private property, requests are received by 311, and are sent to the Public Works’ “28Clean” system. When a Public Works crew member responds to the requests, the request is marked as complete in 28Clean. Public Works’ response to graffiti on private property requires an inspection and a notification to the property owner to remove the graffiti. Public Works has a goal of inspecting these types of requests within 72 hours. The monthly response percentage is the number of requests inspected within 72 hours divided by the total number of requests received that month.

The number displayed on the scorecard page represents a fiscal year total of the volume of public and private graffiti requests in the chart above.

Additional Information

Data

Please visit DataSF for the scorecard data.