Graffiti Service Requests

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Public Works

Public Works responds to graffiti requests that are on both public and private property. Public Works has a goal of responding to graffiti requests on public property within 48 hours, and private property within 72 hours.

For graffiti on public property, a response usually requires painting over or removing graffiti with appropriate equipment. Additionally, Public Works graffiti crews work to proactively remove graffiti before service requests are made.

For graffiti on private property, a response usually requires an inspection and a notification requiring the property owner to remove the graffiti.

SERVICE REQUESTS FOR GRAFFITI ON PUBLIC PROPERTY AND PRIVATE PROPERTY

How Performance is Measured

Public and private graffiti requests are generated mainly through calls received by San Francisco 311.

For graffiti on public property, requests are received by 311 and sent to the Public Works’ “28Clean” system. When a Public Works crew member responds to the request, it is marked as complete in 28Clean. A single service order location may consist of multiple graffiti removal instances. The monthly response percentage is the number of requests responded to within 48 hours divided by the total number of requests received that month.

For graffiti on private property, requests are received by 311 and sent to the Public Works’ “28Clean” system. When a Public Works crew member responds to the requests, the request is marked as complete in 28Clean. Public Works’ response to graffiti on private property requires an inspection and a notification to the property owner to remove the graffiti. Public Works has a goal of inspecting these types of requests within 72 hours. The monthly response percentage is the number of requests inspected within 72 hours divided by the total number of requests received that month.

The number displayed on the scorecard page represents a fiscal year total of the volume of public and private graffiti requests in the chart above.

Additional Information

Data

Access Scorecard data through DataSF, San Francisco's open data portal.