SF 311 - 24x7 Customer Service Center

Street and Sidewalk Defects

If this is a police, fire, medical, or other emergency, please call 911 immediately.

DPW's Street and Sewer Repair is responsible for repairing defects on most of the city's streets and sidewalks. In some cases, re-paving or repair is deferred due to upcoming capital projects. For more info, review the Five Year Plan.
Check here for information about What Causes Potholes?
Information about the Sidewalk Inspection and Repair Program
Please provide the following with your service request:
- Location where service is needed (address or intersection)
- Type of defect (pothole, crack in pavement, sewers, etc.)

Select from the list to request a service or report a problem:			Expected time to complete service
Street/Road Defects (Potholes)	In a park	Other locations	2 days
Sidewalk Defects	In a park	Other locations	1-5 days
Public Stairs Defects	In a park	Other locations	1-3 days
Sewers Flooding / Sewage	In a park	Other locations	2 - 4 hrs
Sewer or Vent Covers Missing	In a park	Other locations	1-5 days
Manhole / Construction Plates	In a park	Other locations

Having trouble finding a service? Need assistance in another language?
Dial 3-1-1 (within SF only) or (415) 701-2311; TTY direct (415) 701-2323
24 hrs a day, 7 days a week, 365 days a year

Provide feedback on our new self service features