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4. Brainstorm about Tenant Evaluation Measures (moved to first item)
Mary Higgins of HERC attended. Described HERC’s home visiting project. Karen reviewed history and current efforts with SFHA.
Flyer has helped make the call and evaluation. But not the followup. Extreme conditions they got relocated (i.e. when water heater explodes, sheet rock falling down. Mary expressed that as a result of the intervention 1 out of 4 tenants have improved their housekeeping behavior. Much of the lack of housekeeping is due to depression (young mom’s) – lifestyle issues.
Louise suggested that there needs to be a priority of causal factors. Linkage between building issues.
Need to make case for how issues are related.
How would we evaluate that money being spent for SFHA is benefiting tenants? Committee brainstormed possible measures.
Mary said that an “Opportunity House” at Alice Griffith can be used to educate tenants. ATF could help make link for HERC to use this building. Mary submitted a grant for chronic obesity which she might be able to use the opportunity house for.
How do we measure tenants’ perception of improvements in their housing and how do we show the change?
-Need to discuss how to show that the camera had a direct effect on a tenant’s improvements. Tenants may not realize that the camera is linked to the improvements they see. Other social factors might influence this.
-Timeliness measure – look at what factors need to be addressed more immediately than others.
-We are dealing with presumptions outreach workers and SFHA maintenance might make – assuming
Ben suggested that we evaluate Tenant, Housing Authority (Maintenance Supervisor) and 3rd party perspective.
SFHA – you’ve used the camera, how do you think this has helped
3rd party – CAFA evaluation tools, City Controller, Grand Jury report on SFHA conditions, need to approach Nancy Pelosi
SFHA Maintenance Measures: (change in procedures)
What has the camera done for you?
Did camera help you find something you wouldn’t have?
Comparison of number of complaints/ratio of building envelope
Compare recurrences of routine versus complaint based (1 camera is to be used for each)
Change in timeliness of response
Change in perception of whether an issue is a building or a tenant issue
-Did camera ID building envelope issues as opposed to surface mold issues?
-Were more jobs that you responded to building versus tenant housekeeping?
-Are you getting repeat complaints about moisture problems?
-On your annual housekeeping inspections, do you see less tenants housekeeping issues related to moisture/mold problems, and pests?
- Do you have other concerns about the housing conditions that might impact the health of occupants? (related to healthy housing)
Do you think the moisture problem was fixed
SFHA Property Managers Measures: (change in culture, behavior, attitude toward tenants/needs)
Did you feel more effective in getting the tenants the fixes they needed to get?
Do you perceive a change in tenant housekeeping behaviors that lead to mold (link to need to pass annual housekeeping inspections)?
-Are you getting repeat complaints about moisture problems?
-On your annual housekeeping inspections, do you see less tenants housekeeping issues related to moisture/mold problems, and pests?
- Do you have other concerns about the housing conditions that might impact the health of occupants? (related to healthy housing)
Tenant Measures: (change in perception of changes/improvements)
Address lack of scheduled repair date (relates to lack of respect)
Is there a change in how your maintenance requests have been handled/scheduled? – Did you feel you had a concrete date?
-Did you receive a date of when to expect the repair? Did it occur within a week of the scheduled date?
-Was the repair effective? – Did you have to call about the complaint a second time?
Did it get fixed and did it work?
-Do you have other concerns about the housing that impact your health? (related to healthy housing)
3rd Party Measures:
Has the building envelope problem been IDed and repaired as opposed to surface problem?
Do you have other concerns about the housing conditions that might impact the health of occupants? (related to healthy housing)
These questions will be incorporated into the MOU.
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