About the City Survey

Office of the Controller - City Performance Unit

2019 City Survey

About the City Survey

The City Survey objectively assesses San Francisco residents’ use of and satisfaction with various city services. The 2019 City Survey is the 16th report conducted. Corey, Canapary & Galanis (CC&G) administered the survey, and the City Performance Unit of the Controller's Office analyzed the data and developed the report and website. Please contact CitySurvey@sfgov.org with any questions. 

About San Francisco

Who we are

The San Francisco City Charter mandates that the Controller’s Office monitor the effectiveness of City services. The biennial City Survey is one key tool used to fulfill this obligation. Visit the Controller's Office website here

The Controller’s Office has implemented the City Survey since 1996. Beginning in 2015, survey research consultant Corey, Canapary, & Galanis (CC&G) has partnered with the Controller’s Office to administer the survey to San Francisco residents. 

How we conduct the survey

CC&G administered the 2019 City Survey to a random sample of 2,218 residents in English, Cantonese, Mandarin, Spanish, and Tagalog. 2,210 surveys were administered by phone, while 8 were taken online. The overall results have a margin of sampling error of +/- 2.08 percent at the 95 percent level of confidence. In practice, this means if 50 percent of respondents answer a question affirmatively, one can be reasonably certain that between 48 and 52 percent of all San Francisco residents would provide an affirmative answer.

In 2015, the survey methodology changed from mail to phone in order to reach a more representative sample of San Francisco residents. Therefore, differences in results from years prior to 2015 should be interpreted with caution.

Survey Ratings Grade Calculations:

City Survey Grades Table

For a full description of the methodology used, see Appendix A in the full report.

Final reports and data

Click here to download the 2019 City Survey report.

Click here to download an Excel file with the City Survey results from 1996 – 2019 and a data dictionary.

Click here to download the 2019 City Survey questionnaire.

Click here for a cross-tabulation document that breaks down each survey question by geographic and demographic characteristics.

Documentation from previous City Surveys can be found at the links below:

More information

For more information regarding City Survey, please contact us at CitySurvey@sfgov.org.