Civil Service Commission - August 16, 2021 - Agenda

Meeting Date: 
August 16, 2021 - 2:00pm



 Regular Meeting

  August 16, 2021


  2:00 p.m.


Meeting held by teleconference pursuant to the Governor’s Executive Order N-29-20 and the Eighth Supplement to Mayoral Proclamation Declaring the Existence of a Local Emergency




USA is (415) 655-0001 | Access Code: 146 310 0225










Vice President








Executive Officer



During the Coronavirus Disease (COVID-19) emergency, the Civil Service Commission’s regular meeting room, City Hall, Room 400 is closed.  Commissioners and Civil Service Commission staff will convene remotely.  The public is encouraged to submit comments in advance of the meeting in one of three ways: (1) email, (2) leave a voicemail message in the CSC Office main line at 628-652-1100 or (3) use the Civil Service Commission’s dedicated public comment line 1-415-655-0001, Access Code 146 310 0225.  Comments submitted by 5:00 pm the Friday before the meeting will be included in the record.






Regular Meeting

August 16, 2021


2:00 p.m.




     Remote Access Procedures



Phone Number                      Meeting ID

                (415) 655-0001                   146 310 0225# #



  • Enter the Phone Number above followed by the meeting ID = Then press #
  • Press # again to be connected to the meeting (you will hear a beep)
  • When you hear the beep:


  • Stop and LISTEN to the meeting
  • Wait for Public Comment to be announced by Item #


  • When the Clerk calls Public Comment, dial *3 to be added to the speaker line.


  • When you press * 3, you will hear “You have raised your hand to ask a question.  Please wait to speak until the host calls on you” – WAIT for your turn to speak.


  • When you hear that “your line has been unmuted” – THIS IS YOUR OPPORTUNITY TO PROVIDE YOUR PUBLIC COMMENT









  • Call from a quiet location
  • Speak slowly and clearly
  • Turn down any televisions or radios around you
  • Address the Commission as a whole, do not address individual Commissioners







  1. Commission Office

The Civil Service Commission office is located at, 25 Van Ness Avenue, Suite 720, San Francisco, CA 94102.  The telephone number is (628) 652-1100.  The fax number is (628) 652-1109.  The email address is and the web address is  Office hours are from 8:00 a.m. to 5:00 p.m., Monday through Friday.


  1. Policy Requiring Written Reports

It is the policy of the Civil Service Commission that except for appeals filed under Civil Service Commission Rule 111A Position-Based Testing, all items appearing on its agenda be supported by a written report prepared by Commission or departmental staff.  All documents referred to in any Agenda Document are posted adjacent to the Agenda, or if more than one (1) page in length, available for public inspection and copying at the Civil Service Commission office.  Reports from City and County personnel supporting agenda items are submitted in accordance with the procedures established by the Executive Officer.  Reports not submitted according to procedures, in the format and quantity required, and by the deadline, will not be calendared.


  1. Policy on Written Submissions by Appellants

All written material submitted by appellants to be considered by the Commission in support of an agenda item shall be submitted to the Commission office, no later than 5:00 p.m. on the fourth (4th) business day preceding the Commission meeting for which the item is calendared (ordinarily, on Tuesday).  An original and nine (9) copies on 8 1/2-inch X 11-inch paper, three-hole punched on left margin, and page numbered in the bottom center margin, shall be provided.  Written material submitted for the Commission’s review becomes part of a public record and shall be open for public inspection.


  1. Policy on Materials being Considered by the Commission

Copies of all staff reports and materials being considered by the Civil Service Commission are available for public view 72 hours prior to the Civil Service Commission meeting on the Civil Service Commission’s website at, and in its office located at 25 Van Ness Avenue, Suite 720, San Francisco, CA 94102.  If any materials related to an item on this agenda have been distributed to the Civil Service Commission after distribution of the agenda packet, those materials will be available for public inspection at the Civil Service Commission’s during normal office hours (8:00 a.m. to 5:00 p.m. Monday through Friday).


  1. Policy and Procedure for Hearings to be Scheduled after 5:00 p.m. and Requests for Postponement

A request to hear an item after 5:00 p.m. should be directed to the Executive Officer as soon as possible following the receipt of notification of an upcoming hearing.  Requests may be made by telephone at (628) 652-1100 and confirmed in writing or by fax at (628) 652-1109.

A request for a postponement (continuance) to delay an item to another meeting may be directed to the Commission
Executive Officer by telephone or in writing.  Before acting, the Executive Officer may refer certain requests to another City official for recommendation.  Telephone requests must be confirmed in writing prior to the meeting.  Immediately following the “Announcement of Changes” portion of the agenda at the beginning of the meeting, the Commission will consider a request for a postponement that has been previously denied.  Appeals filed under Civil Service Commission Rule 111A Position-Based Testing shall be considered on the date it is calendared for hearing except under extraordinary circumstances and upon mutual agreement between the appellant and the Department of Human Resources.


  1. Policy and Procedure on Hearing Items Out of Order

Requests to hear items out of order are to be directed to the Commission President at the beginning of the agenda.  The President will rule on each request.  Such requests may be granted with mutual agreement among the affected parties.


  1. Procedure for Commission Hearings

All Commission hearings on disputed matters shall conform to the following procedures: The Commission reserves the right to question each party during its presentation and, in its discretion, to modify any time allocations and requirements.


If a matter is severed from the Consent Agenda or the Ratification Agenda, presentation by the opponent will be for a maximum time limit of five (5) minutes and response by the departmental representative for a maximum time limit of five (5) minutes.  Requests by the public to sever items from the [Consent Agenda or] Ratification Agenda must be provided with justification for the record. 


For items on the Regular Agenda, presentation by the departmental representative for a maximum time of five (5) minutes and response by the opponent for a maximum time limit of five (5) minutes.

For items on the Separations Agenda, presentation by the department followed by the employee or employee’s representative shall be for a maximum time limit of ten (10) minutes for each party unless extended by the Commission.

Each presentation shall conform to the following:

  1. Opening summary of case (brief overview);
  1. Discussion of evidence;
  1. Corroborating witnesses, if necessary; and
  1. Closing remarks.


The Commission may allocate five (5) minutes for each side to rebut evidence presented by the other side.


  1. Policy on Audio Recording of Commission Meetings

As provided in the San Francisco Sunshine Ordinance, all Commission meetings are audio recorded in digital form.  These audio recordings of open sessions are available starting on the day after the Commission meeting on the Civil Service Commission website at


  1. Speaking before the Civil Service Commission

Speaker cards are not required.  The Commission will take public comment on all items appearing on the agenda at the time the item is heard.  The Commission will take public comment on matters not on the Agenda, but within the jurisdiction of the Commission during the “Requests to Speak” portion of the regular meeting.  Maximum time will be three (3) minutes.  A subsequent comment after the three (3) minute period is limited to one (1) minute.  The timer shall be in operation during public comment.  Upon any specific request by a Commissioner, time may be extended.


  1. Public Comment and Due Process

During general public comment, members of the public sometimes wish to address the Civil Service Commission regarding matters that may come before the Commission in its capacity as an adjudicative body.  The Commission does not restrict this use of general public comment.  To protect the due process rights of parties to its adjudicative proceedings, however, the Commission will not consider, in connection with any adjudicative proceeding, statements made during general public comment.  If members of the public have information that they believe to be relevant to a mater that will come before the Commission in its adjudicative capacity, they may wish to address the Commission during the public comment portion of that adjudicative proceeding.  The Commission will not consider public comment in connection with an adjudicative proceeding without providing the parties an opportunity to respond.


  1. Policy on use of Cell Phones, Pagers and Similar Sound-Producing Electronic Devices at and During Public Meetings

The ringing and use of cell phones, pagers and similar sound-producing electronic devices are prohibited at this meeting.  Please be advised that the Chair may order the removal from the meeting room of any person(s) responsible for the ringing or use of a cell phone, pager, or other similar sound-producing electronic devices.


Information on Disability Access

The Civil Service Commission normally meets in Room 400 (Fourth Floor) City Hall, 1 Dr. Carlton B. Goodlett Place. However, meetings not held in this room are conducted in the Civic Center area.  City Hall is wheelchair accessible.  The closest accessible BART station is the Civic Center, located 2 ½ blocks from City Hall.  Accessible MUNI lines serving City Hall are 47 Van Ness Avenue, 9 San Bruno and 71 Haight/Noriega, as well as the METRO stations at Van Ness and Market and at Civic Center.  For more information about MUNI accessible services, call (415) 923-6142.  Accessible curbside parking has been designated at points in the vicinity of City Hall adjacent to Grove Street and Van Ness Avenue.


The following services are available on request 48 hours prior to the meeting; except for Monday meetings, for which the deadline shall be 4:00 p.m. of the last business day of the preceding week.  For American Sign Language interpreters or the use of a reader during a meeting, a sound enhancement system, and/or alternative formats of the agenda and minutes, please contact the Commission office to make arrangements for the accommodation.  Late requests will be honored, if possible.


Individuals with severe allergies, environmental illness, multiple chemical sensitivity or related disabilities should call our ADA coordinator at (628) 652-1107 or (628) 652-1100 to discuss meeting accessibility.  In order to assist the City’s efforts to accommodate such people, attendees at public meetings are reminded that other attendees may be sensitive to various chemical based products.  Please help the City to accommodate these individuals.


Know your Rights under the Sunshine Ordinance (Chapter 67 of the San Francisco Administrative Code)

Government’s duty is to serve the public, reaching its decisions in full view of the public.  Commissions, boards, councils, and other agencies of the City and County exist to conduct the people’s business.  This ordinance assures that deliberations are conducted before the people and that City operations are open to the people’s review.  For more information on your rights under the Sunshine Ordinance or to report a violation of the ordinance, or to obtain a free copy of the Sunshine Ordinance, contact Victor Young, Administrator of the Sunshine Ordinance Task Force, 1 Dr. Carlton B. Goodlett Place, Room 244, San Francisco, CA 94102-4689 at (415) 554-7724, by fax: (415) 554-7854, by e-mail:, or on the City’s website at


San Francisco Lobbyist Ordinance

Individuals and entities that influence or attempt to influence local legislative or administrative action may be required by the San Francisco Lobbyist Ordinance (San Francisco Campaign and Governmental Conduct Code Section 2.100) to register and report lobbying activity.  For more information about the Lobbyist Ordinance, please contact the San Francisco Ethics Commission at 25 Van Ness Ave., Suite 220, San Francisco, CA  94102, telephone (415) 252-3100, fax (415) 252-3112 and web site















President Jacqueline P. Minor




Vice President Kate Favetti




Commissioner Douglas S. Chan




Commissioner F. X. Crowley




Commissioner Elizabeth Salveson




















Regular Meeting of August 2, 2021 – 2:00 p.m.








Adopt the minutes.













Announcement of changes to the agenda.






Other announcements.








Department of Human Resources Presentation – Diversity Recruitment Team FY 2020 – 2021 Reflection.  (File No. 0135-21-1)







Department of Human Resources Presentation – Applicant Tracking System Implementation. (File No. 0136-21-1)













All matters on the Ratification Agenda are considered by the Civil Service Commission to be non-contested and will be acted upon by a single vote of the Commission.  There will be no separate discussion on these items unless a request is made; in which event, the matter shall be removed from the Ratification Agenda and considered as a separate item.  Each individual addressing the Commission will be limited to a maximum time limit of five minutes for all items severed from the Ratification Agenda.





Review of Request for Approval of Proposed Personal Services Contracts.
(File No. 0137-21-8) – Action Item






Type of Service

Type of Approval



Board of Supervisors


Board of Supervisors seeks to retain the services of a qualified consultant that has expertise in culturally and linguistically competent community outreach for the Redistricting Task Force. The community outreach includes informing and educating public of redistricting process, connecting with underserved communities and neighborhoods, and encouraging resident's participation in the redistricting process. Specifically, the consultant will produce contents in print and digital media, including but not limited to, newspaper advertisement, flyers, newsletters, email, website, and social media. Additionally, the outreach contents should be produced in multiple languages to disseminate information to the non-English speaking members of the public.




Public Utilities Commission


The San Francisco Public Utilities Commission (SFPUC) is launching a Pilot Residential Green Infrastructure Grant Program and seeks to retain the services of a qualified Program Administrator to assist the SFPUC with the implementation of the Program. This new pilot Program will test new technologies on residential properties, encourage residential property owners to manage stormwater on-site, improve sewer collection system performance during wet weather, and educate San Franciscans on the collection system and stormwater management. This professional services contract will be used to fund a short-term, pilot-scale program to test a new grant administration structure and deliver a limited number of projects. The lessons learned from the results of this contract will contribute to future budgeting and staffing for the Residential Green Infrastructure Grant Program.

The Program Administrator will be responsible for program administration, financial management, property owner outreach and coordination, project management, and reporting for the installation of green stormwater infrastructure facilities on residential properties in San Francisco. The Program Administrator will conduct outreach to interested homeowners and recruit them to participate in the Program through workshops, outreach collateral, and site visits. The Program Administrator will assess residential properties and support homeowners in developing applications for grant funding. The Program Administrator will issue payments to homeowners for the cost of design and construction services to build green stormwater infrastructure projects on their properties. The Program Administrator will also provide customer service, collect and manage data, and submit monthly reports on Program performance to the SFPUC.






Type of Service

Type of Approval



Public Utilities Commission


The Emergency Firefighting Water System (EFWS), sometimes referred to as the Auxiliary Water Supply

System (AWSS), is an independent high pressure

water supply system dedicated to fire protection. It was

installed in 1913 in response to the Great Earthquake and Fire of 1906 and consists of a 135mile


network, a high elevation

reservoir with two large capacity

tanks, two pumping stations, three fireboats

and underground water storage tanks (cisterns).

The selected Consultant will work under the direction of the SFPUC to provide planning and engineering

design services for the Emergency Firefighting Water System and City’s Water Distribution System

pipelines. Some assignments may require SFPUC engineering staff to be integrated into the consultant

project team. The Consultant’s work objective will be to perform planning and engineering design services

applying all applicable codes and SFPUC Procedures and regulatory requirements/guidelines administered

by the State Water Resources Control Board, Division of Drinking Water. Projects are expected to pertain to

pipelines, pump stations, fireboat manifold systems.






Contractor will examine and monitor the Incarcerated Person Communication Services ("IPCS) at the San Francisco Sheriff's Office ("SFSO) Facilities to assess the accuracy of SFSO's records and to provide a basis for evaluating service quality to meet the requirements of the SFSO under existing contracts with vendors. Contractor will work with the SFSO's contracted IPCS provider to ensure that all contractually required updates to hardware and software are completed. Contractor will continuously monitor and validate IPCS hardware and software against industry standards to ensure the the SFSO and incarcerated population is receiving the best performance from the system and the best support from the contracted IPCS providers. In addition, the Contractor will assist SFSO in creating technical requirements for all incarcerated communication services solicitations, such as, telephones, video visitation system, and tablets. Contractor will work as the SFSO's liaison to resolve service calls and incarcerated grievances.




Treasurer/Tax Collector


Branding analysis, design, and collateral and video production services, including:

• Analyzing current collateral and creating brand communications design, brand strategy, and brand storytelling.
• Visual design including logo and brand development, campaign look & feel, illustrations, and animations.
• Developing creative communications and messaging, measurable cross-media campaigns with relevant calls-to-actions.
• Providing design services, graphic and production design for print and digital assets and brand collateral including infographics
• Creating digital experience design: campaign microsites, branded surveys, social media storytelling.
• Human-centered design including strategy development, research and development, prototyping, including recommending and deploying content strategies that target specific audience segments with measurable outcomes.
• Creating highly shareable compelling videos, including creating overall concept and script development, which may: provide overviews of programs and their accomplishments; highlight the experiences of people who have benefited certain programs; or explain how to take specific actions to utilize a program,
• Using insights from behavioral sciences to develop and improve applications, promotional materials, and enrollment processes to ensure they are accessible, easy to navigate, and reduce the administrative burden for individual applicants and departments. Examples of such processes include applications, enrollment processes, and promotional materials for low-income payment plans, and community service plans for low-income people, and application processes for various discounts provided by departments.
• Providing proficient multi-lingual collateral and videos, as well as accurate translation at minimum of English into Chinese, Spanish and Filipino.






Type of Service

Type of Approval



Treasurer/Tax Collector


Provide communications campaign management services, which includes:

• Identifying and refining target audiences, key goals, and calls to action.

• Creating compelling, creative, and culturally appropriate promotional content for all media types (including but not limited to traditional, non-traditional, online and mobile).

• Providing proficiency in multi-lingual outreach, including but not limited to culturally

• sensitive strategy and execution, as well as accurate translation at minimum of English into Chinese, Spanish and Filipino.

• Coordinating, placing, and purchasing off-line media in traditional and nontraditional

• media vehicles including ethnic/in-language channels. Offline media vehicles include but not limited to print, radio, and spot TV.

• Coordinating, purchasing online media including but not limited to search engine marketing, Ad words, display advertising (both standard and rich media), social media marketing, cross platform ads (mobile device ads, tablet ads, portable display ads, etc.), email marketing, and in-language media.

• Tracking all appropriate metrics including but not limited to impressions, reach & frequency, awareness and return on investment.

• Incorporate feedback from TTX as needed.

• Ensuring on-going evaluation/analysis of tracked metrics and impacts in order to provide

• TTX with real-time feedback and recommendations to maximize media efficiency.




Public Health


Contractor will act as an Original Equipment Manufacturer (OEM) or authorized OEM partner to provide, and administer the Department's data security network licensing and services contract(s). These services provide the San Francisco Department of Public Health (SFDPH) Security Operations team with advanced threat prevention that safeguards SFDPH networks, cloud and mobile operations against all known attacks combined with the industry’s most comprehensive and intuitive single point of control management system. SFDPH utilizes these professional services for enhanced incident response as well as endpoint security, data security and security management product.




Department of Emergency Management

Current Approved Amount


Increase Amount Requested


New Total Amount Requested


The CORES Responder Management System integrates the verification of responder credentials and the deployment of responders during an emergency. The CORES Alert Notification System facilitates mass notification and two-way communication to provide immediate delivery of customized alerts to any number of relevant recipients. The contract will include hours for training and support hours.




Department of Emergency Management

Current Approved Amount


Increase Amount Requested


New Total Amount Requested


This request is to contract with San Francisco Fleet Week Association to help coordinate Fleet Week activities, which will include large-scale event production, facilitation and overall management of a multi-day set of events. The partnership with the San Francisco Fleet Week Association will sustain coordination with external private sector, non-profit and Federal Government partners, including members of the Department of Defense (U.S. Navy and Marines). This request will be for three years.







Type of Service

Type of Approval



Department of Emergency Management

Current Approved Amount


Increase Amount Requested


New Total Amount Requested


ProQA is a software created and tested by the Priority Medical Dispatch/International Academy of Emergency Dispatch. It is actually two software protocols we use (Fire and EMS) and it is scripted so call takers can process (evaluate) all calls consistently. The software guides the call takers to ask a series of questions to get a description of the situation and a level of urgency. With each code programed into ProQA, our Medical Director and Fire Department assigns what equipment shall be dispatched and determines the respond time expected for help to arrive. It is based on local policy related to needs and availability. This PSC is relating to the maintenance, training, and accreditation of this proprietary software





Current Approved Amount


Increase Amount Requested


New Total Amount Requested


To comply with the Federal Bureau of Investigations (FBI) requirement of physical media disposal to minimize risk of sensitive information compromise by unauthorized individuals, the San Francisco Police Department (SFPD) is seeking a contractor to provide service to all SFPD locations (10 district stations, headquarters, academy, crime lab, and other divisions). The contractor will use a mobile shredding truck to provide on-site shredding and disposal approximately twice a month and destruction and disposal of other physical media on an as-needed basis. Other physical media may include, but not be limited to, body worn cameras, smartphones, computer disks, film, magnetic disks, magnetic tapes, transparencies, and video cassettes. An assigned SFPD employee (sworn officer, facilities coordinator, Public Service Aide or Police Cadet) at each location must physically witness shredding process of contents of confidential bins and destruction of other physical media by contractor employees.






Adopt the report.  Approve the request for proposed Personal Services Contract; Notify the Office of the Controller and the Office of Contract Administration.




All matters on the Consent Agenda considered by the Civil Service Commission will be acted upon by a single vote of the Commission.  There will be no separate discussion on these items unless a request is made; in which event, the matter shall be removed from the Consent Agenda and considered as a separate item.  Each individual addressing the Commission will be limited to a maximum time limit of five minutes for all items severed from the Consent Agenda.



Appeal by Perry Law of the Director of Transportation’s Determination that there was Insufficient Evidence to Substantiate that Law was Issued a Verbal Warning Due to his Race and Retaliation for Filing an EEO Complaint, and that there was Insufficient Evidence to Establish that Law’s Workers’ Compensation Form was Not Signed in Retaliation for Law’s EEO Complaint.  (File No. 0027-19-6) – Action Item






Postpone to the meeting of October 18, 2021, at the request of the appellant.




Copies of all staff reports and materials being considered by the Civil Service Commission are available for public view 72 hours prior to the Civil Service Commission meeting.



Appeal by Daniel Gin of the Rejection of his Application for the 7318 Electronic
Maintenance Technician (CBT-7318-903118).  (File No. 0035-21-4) – Action Item





Adopt the report and deny the appeal by Daniel Gin.





Appeal by Judy Jones of the Transportation Director’s Determination to Administratively Close her Failure to Accommodate and Discrimination Complaint.  (File No. 0051-21-6) – Action Item








Adopt the report and deny Judy Jones’ appeal.