Child Support Services Homepage
Limited services will be available on Friday, September 20, 2019 from 3:00pm – 4:00pm. Services will be limited to the payment kiosk and self-service computers in our main lobby. Full services will resume at 4:00pm.
PHONE SCAM REGARDING CHILD SUPPORT
DCSS has been informed that two customers have reported receiving a phone call asking them to pay their child support. One customer was able to obtain the callers's telephone number: 1-800-275-2273. These calls did not come from DCSS nor any LCSA. Please be aware they are scam calls and DCSS continues to monitor the issue.
In the event any further customers report receiving similar phone calls, or if you have questions or concerns regarding this matter, please contact the Information Security Office at firstname.lastname@example.org or (916) 464-5045.
POTENTIAL FRAUD ALERT
The Department of Child Support Services (DCSS) has been informed of a child support scam taking place under the title, “Clear Your Child Support”. Individuals are attempting to scam child support payers by guaranteeing the reduction of their child support arrears if the payer provides a cash portion in advance. These individuals are then advising the payer’s that their child support arrears would then be negotiated to a lower amount with their child support agency.
This is a scam and individuals contacted by this fraudulent program are encouraged to contact their local law enforcement agency or their attorney general.
Pay at our office using our kiosk. A new kiosk is now available for cash and credit/debit card payments at our office Monday-Friday 8:00am-5:00pm. Any child support payment amount submitted above the amount due will be credited to the customer’s account according to State allocation requirements.
Customer Connect has new features to make it easier to manage your case. Electronically receive payment information, appointment information, and select documents. Enroll in eCommunications to receive notifications directly to your email.
We are very pleased to announce that the CAChildSup Mobile App is now available on Google Play Store and Apple App Store!
The Department of Child Support Service (DCSS) provides the following services:
- Establish paternity
- Establish child and medical support orders
- Enforce/modify child and medical support orders
- Collect and distribute child and spousal support payments