If your car was booted in San Francisco and you cannot afford to pay the boot costs, you may be able to receive the following discounts:
1. An 80% discount on your boot costs if you have a low income
2. A ONE-TIME, FREE removal of all boot costs if you are experiencing homelessness in San Francisco
Click the sections below to learn more!
Step 1: Determine if you are eligible
You are eligible to receive an 80% discount on your boot costs if:
1. You receive Medi-Cal, CalFresh, SFMTA Lifeline, Unemployment benefits; or
2. Your income is at or below 200% of the Federal Poverty Level (about$25,500 for a single person); or
3. You are experiencing homelessness in San Francisco, and have worked with a Coordinated Entry Access Point in the last 6 months.
If you are experiencing homelessness in San Francisco, please call or visit a Coordinated Entry Access Point to confirm your eligibility. The Coordinated Entry Access Points and their hours can be found here: tinyURL.com/CEAccessPoints
Step 2: Have the boot removed from your vehicle
You can have the boot removed from your vehicle for the discounted price by bringing the following to the SFMTA Customer Service Center:
1. A completed copy of SFMTA’s Income Verification Form (copies available at SFMTA Customer Service Center)
2. A valid driver's license, AND
3. A proof of ownership.
If the vehicle is registered in California, people can prove ownership of their vehicle by showing their valid driver’s license and the keys to the vehicle.
If the vehicle is not registered in California, people can prove ownership of their vehicle by showing their valid driver’s license and demonstrating that their name is on the vehicle's registration or rental contract.
SFMTA Customer Service
11 South Van Ness Ave.
San Francisco, CA
Hours: Monday – Friday, 8 a.m. - 5 p.m
Phone: (415) 701-3000
If you have questions, you can call 311, 24/7, or contact the SFMTA Customer Service Center.
Step 1: Determine if you are eligible
You may be eligible to receive a ONE-TIME, FREE removal of all boot costs if:
1. You are experiencing homelessness in San Francisco, AND
2. You have worked with a Coordinated Entry Access Point in the last 6 months.
If you are experiencing homelessness in San Francisco, please call or visit a Coordinated Entry Access Point to confirm your eligibility. The Coordinated Entry Access Points and their hours can be found here: tinyURL.com/CEAccessPoints
Step 2: Have the boot removed from your vehicle
Once you have confirmed your eligibility with a Coordinated Entry Access Point, you can have the boot removed from your vehicle by bringing the following to AutoReturn or the SFMTA Customer Service Center (information below):
1. A valid driver's license, AND
2. A proof of ownership.
If the vehicle is registered in California, people can prove ownership of their vehicle by showing their valid driver’s license and the keys to the vehicle.
If the vehicle is not registered in California, people can prove ownership of their vehicle by showing their valid driver’s license and demonstrating that their name is on the vehicle's registration or rental contract.
AutoReturn
450 7th St. (between Bryant St. and Harrison St.)
San Francisco, CA
Hours: Open 24/7
SFMTA Customer Service
11 South Van Ness Ave.
San Francisco, CA
Hours: Monday – Friday, 8 a.m. - 5 p.m
Phone: (415) 701-3000
If you have questions, you can call 311, 24/7, or contact the SFMTA Customer Service Center.