SF Launches Essential Trips Transportation Program for People with Disabilities

Dear Disability Community Members: 

Today, Mayor Breed announced the launch of SF’s Essential Trips Card Program.  This program is a part of ongoing efforts to be responsive to people with disabilities as we navigate service changes resulting from COVID-19.  The program is intended to provide increased affordable and accessible transportation options for people with disabilities.  Our colleagues at SFMTA Accessible Services provided additional information below.  Note that you do not have previously used paratransit or other access services in order to use this program.   

For more information, follow the links below, or contact:


SF Paratransit Office

415 351-7052

Please share widely with your networks. 


From SFMTA Accessible Services:

Muni is making necessary service reductions during the order to shelter-in-place. We know that for many people with disabilities and older adults walking farther to an alternate bus or paying for other transportation isn’t possible.

The Essential Trip Card will provide about two to three round trips per month for eligible participants at 20% of the cost of a regular cab ride.  Customers can either pay $6 to receive $30 value or $12 to receive $60 value for taxi trips on a debit card.  

An older adult (65 or older) or person with a disability can apply for the Essential Trip Card by calling 311 and mentioning the Essential Trip Card. For those who prefer a language other than English, language assistance is available. Staff will be available weekdays between 9:00 a.m. and 4:45 p.m. 

While we encourage requesting by phone to minimize contact, if necessary, qualifying customers may enroll in person at the SF Paratransit Broker’s Office (68 12th Street).  The office remains open during regular weekday business hours (as of April 13, 2020). More information can be found at SFMTA.com/ETC

Current SFGOV information on COVID-19: https://sf.gov/stay-home-except-essential-needs