Safe, Informed, Inclusive Communities
The Community Ambassadors Program (CAP) is a streetsmart public education, workforce development, and safety program designed to bridge tensions in the community due to cultural or linguistic differences. Multiracial, multilingual Ambassador teams act as a visible safety presence, engage the public, and interact with residents, transit riders, merchants, law enforcement, transit, schools and community based organizations.
Ambassador teams are assigned to several transit/merchant corridors and neighborhoods in Supervisorial Districts 3, 6, 9, and 10, including Mid-Market, Civic Center, Tenderloin, Chinatown, Mission, Bayview, Dogpatch, Portola, Potrero and Visitacion Valley.
Ambassadors actively volunteer in the communities they serve and also provide crowd control and assistance at large public meetings, including budget town halls, holiday toy giveaway programs, community events, 3rd on Third, Project Homeless Connect, mass naturalization workshops, and other events. Many Ambassadors were formerly unemployed or underemployed, vulnerable, unhoused, or economically-at-risk residents. Several have been continuously employed by CAP, building significant customer service, violence prevention and other workforce skills as well as focusing on their personal development. Other participants have successfully transitioned to permanent employment in the City or with local businesses and nonprofit organizations.