Healthy Streets Operations Center (HSOC)

The City and County of San Francisco launched the Healthy Streets Operations Center (HSOC) on January 16, 2018 to coordinate the City’s response both to homeless encampments and to behaviors that impact quality of life. HSOC strives to ensure that San Francisco’s streets are healthy for everyone and those experiencing homelessness, marginally housed, or in need of social connections and healthcare have access to resources and services.

What is HSOC?

HSOC is a collaborative effort of multiple City departments. HSOC also coordinates proactive responses to encampments and other hot spot areas, with the understanding that planned and collaborative outreach and engagement is more likely to successfully resolve issues.   

Dashboards

HSOC uses data to drive decision-making, and uses dashboards to better understand the activities being carried out by department staff and the results of those activities. Prior to COVID-19, the Controller's Office supported HSOC to track, visualize and use data in its operations and reflected that data on this page. Since the City began responding to COVID-19, the Controller's Office has redeployed staff and only maintains data associated with the regular tent and vehicle count carried out by HSOC. All other dashboards reflect archival data associated with HSOC activities prior to March 2020.  Use the following links to access dashboards and reports related to HSOC operations and outcomes.

TENTS AND VEHICLES

This dashboard provides statistics resulting from tents and inhabited vehicle counts, which are conducted at least quarterly. The dashboard answers questions including:

  • How many tents or structures are there? How many inhabited vehicles are there?
  • How many “large encampments” are there? How many “large vehicle encampments” are there?
  • How has the number of tents and occupied vehicles changed over time? 

INTAKE

This dashboard focuses on how HSOC received and responded to service requests. Last updated January 2020.

STREET RESPONSE

This dashboard focuses on how HSOC engaged with individuals on the street. Engagements may be related to call response or to proactive outreach. Last updated January 2020.

SERVICE CONNECTION

This dashboard shows how HSOC connected individuals living on the street to services such as shelter, housing, healthcare and other resources. Last updated January 2020. 

 

Reports

Review of the Healthy Streets Operation Center: The Controller’s Office published this report in March 2019 as an overview of how HSOC changed City response processes in its first year of operation (2018) and highlighting data resulting from that first year.