Recreation Course Enrollment

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Recreation and Parks Department

Target: 70% of recreation courses have enrollment at or above 70% capacity of class size

Result: 84% of recreation courses have enrollment at or above 70% capacity of class size

Recreation course enrollment represents the percentage of recreation courses offered by the Recreation and Parks Department (RPD) with enrollment at or above 70 percent capacity of class size. It is representative of the customer demand for, and satisfaction with, the department’s overall program menu, and can demonstrate that the department is developing and providing programming that satisfies customers and effectively expends resources.

Thre are two charts located in the window below. Plesae use the toggle arrows at the bottom of the chart window to explore the percent of classes with enrollment at or above 70% broken down by various categories.


Note: General registration enrollment periods cover the following months: Winter (January-March); Spring (March-May); Summer (May-August); and Fall (August-December). Summer Day Camp occurs May-August and After School Enrichment occurs August-May. Fall general registration is the first registration enrollment period of each fiscal year; Summer general registration and Summar Day Camp are the last registration enrollment periods of the fiscal year.

How Recreation and Parks is Performing

In fiscal year (FY) 2015-16, an average of 80 percent of recreation courses had enrollment greater than 70 percent of course capacity. To improve performance, the department is seeking to improve cancellation rates for classes not meeting minimum registration standards. In order to effectively manage resources, RPD staff checks in with course instructors to confirm whether or not a class is actually full. Staff encourages cancellation of courses below the 50 percent enrollment capacity threshold. RPD uses the 70 percent enrollment capacity threshold as a guide to continue to provide high-demand, relevant programming. In order to meet demand and adapt to changes in programming type, RPD uses temporary employees as program service delivery staff.

Due to limited resources in FY 2010-11, RPD implemented a restructuring of the recreation staffing and programming model in order to save costs without cutting programs, and to improve the quality and diversity of programming. Many courses that were previously taught by full-time employees were transitioned to temporary employees, allowing the level of programming to increase. However, turnover and transition during the restructuring led to lowered enrollment. Since then, registration has increased continuously.

How Performance is Measured

Prior to FY2016-17, data was pulled from RPD's recreation management database, called CLASS. In FY 2016-17, the department transitioned from the Class recreation management software to ActiveNET recreation management software. All programs requiring registration (as opposed to drop-in classes) are captured in this data set. Data is available quarterly, following the closure of registration periods and based on RPD's annual, six-session program calendar: spring, summer, fall, winter, after school enrichment programs, and summer day camp.  

The number displayed on the scorecard page represents a yearly average of the values in the chart above.

Additional Information

Learn more about Recreation and Parks' recreation programs.


Please click first on the chart above and then click the "Download" button in the bottom right corner of the visualization to view and download the data displayed in the chart.