Contact Us

Shelter Monitoring Committee
1380 Howard Street, 1st Floor
San Francisco, CA 94103
Phone: (415) 255-3642; Fax: (415) 255-3629

The Shelter Monitoring Committee has a voicemail, (415) 255-3642, where messages can be left and are returned Monday-Friday [excluding holidays] between 9:00 AM and 4:00 PM. All calls are treated as confidential to the extent possible while complying with mandatory reporting laws.  You do not have to provide your name, though in some cases it is difficult to investigate a complaint without full details.  

The Shelter Monitoring Committee's drop-in hours at 1380 Howard Street, 1st floor are suspended due to the City's current shelter-in-place recommendations and requirements.  Please call (415) 255-3642 to leave a message.

For denials of service and help with problems not related to standards of care at shelters, contact the Shelter Client Advocates at or (415) 346-7685.

Contact the Department of Homelessness and Supportive Housing for concerns about Shelter-in-Place sites, Navigation Centers and Safe-Sleep sites:                     or (415) 314-4247.  

For other questions and complaints not related to standards of care at shelters, call 311 for direction to the apporpriate team.  

          The art images on this web-site were provided by Central City Hospitality House.