Questionnaire Assistance Centers

Questionnaire Assistance Centers are now closed, and mail-in questionnaires are no longer being accepted by the Census Bureau.  If you still have not been counted in the 2010 Census, please call 1-866-872-6868 for a telephone census interview.


What are Questionnaire Assistance Centers?

Questionnaire Assistance Centers (QACs) are spaces, donated by community partners, where staff from the Local Census Office or the partner organization are available to answer questions about completing the questionnaire, provide special language assistance and answer general questions. These centers are open for four weeks when questionnaire are mailed out, approximately mid-March to mid-April 2010.

What is a Be Counted site?

A Be Counted site is a stand-alone, unstaffed space in a high-traffic area where Census information is disseminated. Residents who think they were not included on any other Census Form can pick up Questionnaires to fill out and return to the U.S. Census Bureau by mail, free of charge.  There is no staff on site to answer questions. A QAC can also be a Be Counted site but not vice versa.

How will the Census Bureau determine where to locate QACs?

Partnership staff will work with local partner organizations during the summer and fall of 2009 to identify the best locations for QACs. This process includes discussions with community leaders to obtain collective input so that the final QAC locations provide easy access to all populations throughout the area with a specialized focus on hard-to-count populations. Special emphasis is placed on locations that serve non-English speaking populations, and at sites where people go for community services, social networking and other purposes. Site locations will be finalized in early February 2010. The QACs will be open from March 19 to April 19, 2010. Hosting organizations are asked to recommend individuals associated with their organization (employees or volunteers) to become temporary census employees and work as a QAC representative.

Examples of QAC locations:

  • Faith Based Organizations: Church, Temple, Mosque
  • Public sites: Library, Community Center, Senior Citizen Center, Adult Education Center
  • Community based organizations: Refugee center, neighborhood health clinic with extra space available, youth centers, etc.

Stay tuned as the Census Bureau develops more details on the timeline and procedure for local QACs.