The City and County of San Francisco Charter requires the City Services Auditor (CSA) to monitor the level and effectiveness of City services. Specifically, that CSA shall review performance and cost benchmarks, and conduct comparisons of the cost and performance of San Francisco City and County government with other cities, counties, and public agencies performing similar functions. Benchmarking analysis complements the public reporting of performance results, such as on the San Francisco Performance Scorecards website.
This new Benchmarking section on the Performance Scorecards website provide information about how San Francisco compares to peer jurisdictions across a variety of performance metrics, using both publicly available and survey data. While the Controller’s Office has made efforts to ensure that performance data and analysis is as consistent as possible across peers, benchmark comparisons are not always apples-to-apples. However, benchmarking results provide useful context for the public and policymakers to assess how San Francisco compares to similar peer jurisdictions and to identify areas for further research and awareness. The Controller’s Office does not make judgements on the quality or efficiency of services, and higher or lower spending on certain services should not be used to draw conclusions in these areas.
Benchmarking compares San Francisco to jurisdictions from California and the United States, at the city- or county-level, depending on the metric. The Controller's Office selected peers using a “likeness score” methodology that accounted for population and population density. Peers include Baltimore, MD; Boston, MA, Chicago, IL; Denver, CO; Long Beach, CA; Los Angeles, CA; Miami, FL; Minneapolis, MN; Oakland, CA; Philadelphia, PA; Portland, OR; Sacramento, CA; San Diego, CA; San Jose, CA; Seattle, WA; and Washington, DC.