September 15, 2010

MINUTES
SHELTER MONITORING COMMITTEE
Wednesday, September 15, 2010
10:00 AM
City Hall, Room 408
San Francisco, CA 94102
Members present:
Chair Aram Hauslaib
Vice Chair Ramses Teon-Nichols
Secretary Elihu Hernandez
Committee Member Anthony Beliso
Committee Member Mary Howe
Committee Member Matt Luton
Committee Member David Nakanishi
Committee Member Maxine Pauson
Committee Member Robert Weber

Members absent:
Vice Chair Ramses Teon-Nichols
Committee Member Cindy Ward

I. Reports
A. Department of Public Health (DPH)
Committee Member David Nakanishi stated that DPH had received two investigations from the Committee regarding Standard of Care and would provide a response by the end of September

B. Shelter Status Report
Ms. Briana Moore, Single Adult Services Manager for the Human Services Agency, reviewed the Shelter Vacancy report information. Ms. Moore stated that HSA did not track vacancy type or reservation type within CHANGES.

C. Standard of Care
Ms. Casey reviewed the Standard of Care complaints for the quarter.

II. PUBLIC COMMENT
Charles Pitts said that the Committee should ask for the resignation of Mary Howe as she had missed 3 or 4 meetings.

III. NEW BUSINESS
A. Standard of Care Report
The Committee reviewed the 2009-2010 Standard of Care report.

Public Comment
Mr. Panter said that there was a lack of security at sites. He said there were persistent acts of violence. He said that he had lost $4500 worth of personal belongings.

Kim Armbruster from Glide stated staff received training on an ongoing basis, including trainings on harm reduction, CHANGES, and all-day retreats focusing on client care.

Kathy Treggiari from Episcopal Community Services reviewed the training opportunities for ECS staff; how training is tracked and reported to HSA.

Tammie Caracter from Hospitality House reviewed the training for HH staff, including annual review of the Shelter Training Manual.

Wayne Garrett from Multi Service Center South said that there was continuous training for staff, including cultural competency, review of the Shelter Training Manual, de-escalation training, and Standard of Care training.

Briana Moore said that HSA tracks training completed by each site.

Verna Campbell said that she was treated with disrespect at Next Door.

Charles Pitts said that the Committee should recommend that problem employees at one shelter be banned from the shelter system entirely.

Committee Member Nakanishi suggested that training types are coordinated based on the issues raised within the Critical Incident Reports.

Action: Approved Amended SOC Report
m/s/c (Cirilo/Hernandez/Unanimous)

B. Policies and Procedures
The Committee reviewed the updated Policies and Procedures.

Public Comment
Mr. Panter stated that the Committee has been informing sites before inspections are being conducted. He said there needed to be more inspections.

A member of the public said staff at Next Door was taking advantage of people and said that the Committee should exchange places with clients to truly understand what was happening in the shelters.

Charles Pitts said that people are suffering in the shelters and shelters are not getting much better.

Action: Approved Amended Policies and Procedures
m/s/c (Cirilo/Pauson/Unanimous)

IV. INFORMATION REQUESTS
A. Staff Report
Ms. Casey reviewed the September 2010 Staff Report.

B. Information Requests
The Committee reviewed the Information Request items put forward during the meeting and request a report back at the October 2010 Committee meeting, including information on SF START, DPH Inspection methodology, CHANGES reservation, and token budget.

Public Comment
Lessy Benedith from Multi Service Center South said that she wanted to provide clarification on the case management component at MSC South. She said that the case managers provided linking to the SF START case managers and did not provide actual management on site.

Mr. Panter said that he was worried about the Standard requirement the maximizing of space in shelters might lead to overcrowding.

Adjournment
To obtain copies of the agenda, minutes, or any explanatory documents, please contact Bernice Casey at 415.255.3653 or Bernice.casey@sfdph.org 72 hours before the meeting.

To obtain a disability-related modification or accommodation, including auxiliary aids or services to participate in the meeting, please contact Bernice Casey at 415.255.3642 or Bernice.casey@sfdph.org at least two business days before the meeting.

City Hall is accessible to persons using wheelchairs and others with disabilities. Assistive listening devices are available and meetings are open-captioned. Agendas are available in large print. Materials in alternative formats, American Sign Language interpreters, and other format accommodations will be made available upon request. Please make your request for alternative forma or other accommodations to the Shelter Monitoring Committee at 415.255.3642. Providing at least 72 hours notice prior to the meeting will help ensure availability.

The nearest BART station is Civic Center Plaza at the intersection of Market, Grove, and Hyde Streets. The MUNI Metro lines are the F, J, K, L, M, and N (Civic Center Station or Van Ness Avenue Station). MUNI bus lines serving the area are the 47 Van Ness, 9 San Bruno, and the 6, 7, 71 Haight/Noreiga. Accessible curbside parking is available on Oak and Hickory Streets.

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Chris Rustom, Administrator
Sunshine Ordinance Task Force
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1 Dr. Carlton B. Goodlett Place
San Francisco, CA 94102-4689
Phone 415.554.7724
Fax 415.554.7854
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