Did your car get towed and you can’t afford the tow fine?

car towIf your car was towed in San Francisco and you cannot afford to pay the towing costs, you may be able to receive the following discounts:

1. An 80% discount on your towing costs if you have a low income
2. A ONE-TIME, FREE removal of all towing costs if you are experiencing homelessness in San Francisco

If you think your car is towed, immediately call the City and County of San Francisco Impound at (415) 865-8200. You can retrieve your car at AutoReturn.

AutoReturn
450 7th St. (between Bryant St. and Harrison St.)
San Francisco, CA
Hours: Open 24/7

Click the sections below to learn more!

Step 1: Determine if you are eligible

You are eligible to receive an 80% discount on your towing costs if:

1. You receive Medi-Cal, CalFresh, SFMTA Lifeline, Unemployment benefits; or
2. Your income is at or below 200% of the Federal Poverty Level (about$25,500 for a single person); or
3. You are experiencing homelessness in San Francisco, and have worked with a Coordinated Entry Access Points in the last 6 months

If you are experiencing homelessness in San Francisco, please call or visit a Coordinated Entry Access Point to confirm your eligibility. The Coordinated Entry Access Points and their hours can be found here: tinyURL.com/CEAccessPoints

Step 2: Retrieve your vehicle from AutoReturn

You can retrieve your vehicle for the discounted price from AutoReturn by bringing:
 

1. A completed copy of SFMTA’s  Income Verification Form (copies available at AutoReturn)
2. A valid driver's license, AND
3. A proof of ownership.

If the vehicle is registered in California, people can prove ownership of their vehicle by showing their valid driver’s license and the keys to the vehicle.

If the vehicle is not registered in California, people can prove ownership of their vehicle by showing their valid driver’s license and demonstrating that their name is on the vehicle's registration or rental contract.


If you have questions, you can call 311, 24/7, or contact the SFMTA Customer Service Center.

AutoReturn
450 7th St. (between Bryant St. and Harrison St.)
San Francisco, CA
Hours: Open 24/7

SFMTA Customer Service
11 South Van Ness Ave.
San Francisco, CA
Hours: Monday – Friday, 8 a.m. - 5 p.m
Phone: (415) 701-3000

Step 1: Determine if you are eligible

You may be eligible to receive a ONE-TIME, FREE removal of all towing costs if:

1. You are experiencing homelessness in San Francisco, AND
2. You have worked with a Coordinated Entry Access Point in the last 6 months.

Please call or visit a Coordinated Entry Access Point to confirm your eligibility.The Coordinated Entry Access Points and their hours can be found here: tinyURL.com/CEAccessPoints

Step 2: Retrieve your vehicle from AutoReturn

Once you have confirmed your eligibility with a Coordinated Entry Access Point, you can retrieve your vehicle from AutoReturn by bringing:

1. A valid driver's license, AND
2. A proof of ownership.

If the vehicle is registered in California, people can prove ownership of their vehicle by showing their valid driver’s license and the keys to the vehicle.

If the vehicle 
is not registered in California, people can prove ownership of their vehicle by showing their valid driver’s license and demonstrating that their name is on the registration or rental contract.

If you have questions, you can call 311, 24/7, or contact the SFMTA Customer Service Center.

AutoReturn
450 7th St. (between Bryant St. and Harrison St.)
San Francisco, CA
Hours: Open 24/7

SFMTA Customer Service
11 South Van Ness Ave.
San Francisco, CA
Hours: Monday – Friday, 8 a.m. - 5 p.m
Phone: (415) 701-3000