Justice is Calling

February 18, 2021

Justice is Calling Issue Brief Front PageOn June 12, 2019, San Francisco Mayor London Breed announced that San Francisco would become the first county in the United States to make county jail phone calls free and end the markup of commissary items in the jail store. San Francisco came to this decision after examining the significant financial drain on low-income families of high-cost phone calls and store items, and the effect of this financial drain on family connectedness and reentry.

All jail phone calls became free on August 10, 2020. Overnight, there was a 41 percent increase in the number of phone calls per person. Compared to August 2019, incarcerated people are now spending 81 percent more time in communication with their support networks, and incarcerated people and their families are now saving more than $1.1 million annually. To provide free phone calls, the Sheriff’s Office negotiated a first-in-the-nation fixed rate contract to ensure the lowest possible cost to the City and taxpayers.

We are proud of the reform that we have achieved by working with our partners in community and government in San Francisco. We believe that county governments should not raise money for jail operations from incarcerated people and their families. We hope that this report will be helpful for other jurisdictions that are considering eliminating high-cost phone calls and store items in county jails.

We encourage you to check out our Survey of Incarcerated People in San Francisco Jails about the high cost of phone calls and jail store items. This survey was developed by the San Francisco Jail Justice Coalition to inform the implementation of these reforms.