Public Service Loan Forgiveness (PSLF)

The Public Service Loan Forgiveness (PSLF) Program helps student loan borrowers working in nonprofit or government jobs by forgiving the remaining balance on your loans after you have made 10 years of qualifying payments. For specific instructional videos on Public Service Loan Forgiveness go to the Student Borrower Protection Center website.


You can use the Department of Education’s PSLF Help Tool to determine whether you work for a qualifying employer for the PSLF program.  It suggests actions you can take to become eligible for PSLF and guides you through the PSLF form and submission process. It’s strongly recommended that you read Become a Public Service Loan Forgiveness (PSLF) Help Tool Ninja before getting started.

The Department of Education says that most people complete their PSLF Help Tool process in less than 30 minutes (the process must be completed in a single session); you will also need to have your PSLF form(s) signed by your employer(s).  Once you have submitted your PSLF form (and consolidation application if needed), it could take several months for the Department to process your applications and update your status.

The entire process to get to forgiveness depends on your own journey but will be at least ten years (120 qualifying payments).

You can use the PSLF Help Tool to determine whether you work for a qualifying employer.  If your employer doesn’t show up, don’t worry.  The Department of Education will review your submission and use your submission to add your employer to their database when their review is complete.  They recommend two things when doing your manual entry:

  1. Enter your employer name exactly as it appears on your W-2.
  2. Upload a copy of your W-2 when prompted to upload documentation.

You may be unsure if your employment qualifies because you are an independent contractor or you are employed by a government contractor.  If a qualifying employer has sent you a W-2 at the end of each tax year, you are employed by the qualifying employer for the purposes of PSLF.  For example, if you were hired by a for-profit government contractor and the contractor issues your W-2, you are employed by that contractor.  In this case, although you may be doing work for a qualifying employer (a government agency), you are not an employee of the qualifying employer.  The specific job that you perform doesn’t matter, as long as you’re employed by a qualifying employer.

Please note, you must be working full-time for a qualifying employer to receive credit toward PSLF.  For PSLF, you are generally considered to work full-time if you meet your employer’s definition of full-time or work at least 30 hours per week, whichever is greater.  If you are employed in more than one qualifying part-time job at the same time, you may meet the full-time employment requirement if you work a combined average of at least 30 hours per week with your employers.

It is a good idea to certify your employment annually using the PSLF form.  If not annually, you should minimally consider certifying your employment whenever you are changing jobs.  That said, you can certify employment for your qualifying payments at any point.

No, the Department of Education will not count any extra payments, only monthly qualifying payments are counted.

Please note, each month during the special emergency COVID forbearance period (March 2020 – December 2022) will count toward the 120 total payments required for Public Service Loan Forgiveness – as long as you were employed by a qualifying employer during that time.

There is no income limit for the PSLF program.

Yes!  Under a recent change by the U.S. Department of Education, Parent PLUS loan borrowers will now be included in the IDR Account Adjustment anticipated to take place in July 2023.  IDR credits will count as eligible payments for PSLF.  This means, Parent PLUS borrowers can now earn credit towards PSLF for months in which you have worked for a qualifying employer!  If you believe you might benefit, there may be steps you need to take in order to take advantage of this benefit, particularly updating your employment certification history to reflect all periods of public service employment.  Visit this link from the Student Borrower Protection Center to understand all of the steps you need to take.

Here are some free resources: